ESPENTA SYSTEMS

Privacy Policy

Last Updated: July 19, 2024

At Espenta Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data when you use our WhatsApp chatbot powered by OpenAI.

1. Information We Collect

When you use our WhatsApp chatbot, we collect and process the following types of information:

  • WhatsApp phone number
  • Chat messages and interactions with the chatbot
  • User-provided information during conversations
  • Usage data and analytics

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our WhatsApp chatbot service
  • Process and respond to your queries through the chatbot
  • Train and refine our AI models to enhance user experience
  • Analyze usage patterns to improve our service
  • Comply with legal obligations

3. Data Sharing and Third-Party Services

We partner with the following services to provide our chatbot:

  • WhatsApp: To facilitate communication with users
  • OpenAI: To power our AI-driven responses

These partners may process your data as part of providing the service. We do not sell your personal information to third parties.

4. WhatsApp and OpenAI Privacy Responsibilities

While we are committed to protecting your privacy within our service, it's important to note that WhatsApp and OpenAI have their own privacy policies and data handling practices:

  • WhatsApp: As a WhatsApp Business Solution Provider, we adhere to WhatsApp's terms of service. However, WhatsApp is responsible for the privacy and security of data transmitted through their platform. For information about how WhatsApp handles your data, please refer to the WhatsApp Privacy Policy.
  • OpenAI: We use OpenAI's technology to power our chatbot's responses. OpenAI has its own data handling and privacy practices. For details on how OpenAI manages data, please review the OpenAI Privacy Policy.

We encourage you to review these policies to understand how your data is handled by these third-party services.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information and chat history for as long as necessary to provide our service and comply with legal obligations. You can request deletion of your data at any time.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your data
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about these Terms, please contact us at info@espenta.co.